- Cancellation by guests
Any cancellation should be referred to Renea Cruises in writing by emails, following these below terms.
|No of cabin||Charge 50%||Charge 75%||Charge 100%|
|From 1-2 cabins||3 days before check-in date||2 days before check-in date||24 hours before check-in date|
|Up to 3 cabins||Upon 10 days before check-in date||7 days before check-in date||5 days before check-in date|
- Cancellation by us
We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.
The cancellation is announced ONLY by Quang Ninh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.
- Cancellation by weather conditions (controlled and informed by local authority)
Without prior notice, the cruise trip could be postponed, shortened or cancelled due to unexpected bad weather, including storm/ typhoon (summer), cyclone, thunder storm, foggy days (winter), monsoon (winter)…
Before tours start from Hanoi city: Full refund
After guests arrive in Halong Bay: Tour cost based on completed service: meals, transfer, day boat trip only, the rest will be refunded
Guests are staying on board, trip is shortened: Tour cost based on completed service: trip length, meals, transfer, activities…, the rest will be refunded.